Refund policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with all original tags attached, free from perfume, deodorant, makeup stains, pet hair, or any other signs of use, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@psillos.co. If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us for any questions regarding returns at info@psillos.co.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and do our best to resolve it as quickly as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made or personalized products, personal care goods (such as beauty products), hazardous materials, flammable liquids, and gases.

Unfortunately, we cannot accept returns on sale items, gift cards, or personalized products.

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you wish to exchange an item for a different size or colour, please contact us within 15 days of receiving your order. Exchanges are subject to stock availability.

The fastest way to receive your new item is to return the original item first. Once your return has been accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or the wrong item was sent by us.

If you wish to exchange an item for a different size or colour, please contact us within 15 days of receiving your order. Exchanges are subject to stock availability.
Customers are responsible for both the return shipping costs and the shipping costs for the replacement item, unless the item is defective or an incorrect item was sent by us.